Why use Independent Call Industries?

Our call centres are fully flexible to your needs
We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again.

Flexibility can increase your profits
The ability to scale our Call Centres up and down as required results in cost savings - savings that are passed on to you, our clients. Unlike our competitors in South-Africa and elsewhere, we do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.

You will have access to the latest technology
All of our Call Centre technology is state of the art, including advanced call logging, automated email management systems, SMS systems and user integrated systems. Our sophisticated telephone systems can handle up to 400 simultaneous calls. We offer you the benefit of these solutions without the liability of capital investment or ongoing maintenance costs.

Keep your web customers interested
In South-Africa, as elsewhere, the importance of the internet is widely accepted, but it can be difficult to respond promptly and professionally to large volumes of email enquiries, leading to disappointment. Our unique Contact Centre email management systems will enable you to fulfil your promises and convert online enquiries into long-term customers.

We're still open when you're closed
Today's changing lifestyles mean customers often demand service around the clock. Our South-African Call Centres are available to take their calls 24 hours a day, every day. Because your customers are important to us, there will always be someone at the end of the line.

We can enhance your reputation
By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand with every call and contact that we take for you.