ICI Products & Services
SERVICES:
OUTBOUND
Independent Call Industries Call Centres combine people, technology and processes in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Independent Call Industries engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the call centre industry.
We have a very focused list of service offerings primarily specialising in inbound and outbound solutions, including:
- List Cleaning - Lead Generation
- Mail Follow Up - Soft Sales
- Customer Loyalty - Customer Care Programmes
- Market Research - Subscription Renewal/Sales
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INBOUND
a. Order Taking and Customer Service
Whatever marketing mix you use, from Infomercials to traditional TV, Radio or print, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking and well trained inbound call centre agents, we will help you maximize your sales and streamline your operation. Complete catalogue order taking, literature fulfilment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.
b. Website Receptionist Service
With our Website Receptionist Service we can help you improve customer service satisfaction and increase online sales. We offer full sales and customer support utilizing online chat, email, and telephone web integration tailored to your company's needs. Our Messaging service is used by hundreds of doctors and healthcare professional to stay in touch with patients and staff after hours. Security companies, heating and cooling contractors, commercial ports, military and government agencies also use Remote Receptionist service to provide the critical link between clients and service personnel after hours, weekends and holidays. This service can also be used to create a complete and cost-effective "Virtual Office" presence for your remotely located staff.
c. Dealer Locate and referral Service
Whether a location based referral, or a criteria based match, our agents can help your customers connect with you. Our Dealer Locate and Referral Service can even transfer your caller "live".
d. Surveys and Customer Contact
Our outbound call centre agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.
e. Class, Seminar and Event Registration
We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfilment can all be arranged by our staff according to your needs.
OTHER SERVICES
Speech Recognition
Using the latest technology, our Speech Recognition solution captures caller details, which are then automatically converted to data, ready for processing and fulfilment. No live agent intervention is required, so call handling costs are dramatically reduced. This service can be typically used for services such as Brochure Lines and Nearest Dealer.
Integrated Voice Recognition (IVR)
Primarily an automated backup facility to capture caller details, which are then transcribed to the client database for actioning. This service can also be utilised for competition and information lines.
Fulfilment services
A range of services including personalised mailings, the handling of high volume literature mailouts, sending of replacement product recall items and the provision of redemption facilities for coupons, competition forms etc.
Non-geographic numbers
A range of 0800, 0860 and 0861 Telkom numbers are available. This will enable you to spread your companies wings and become a global virtual company by changing your telephone number and issuing only one contact number for your company.
Reporting
Custom reports are also available, offering live call statistics and important marketing data. That can be emailed to you on a hourly, daily, weekly or monthly basis.
Voice logging
As all our calls gets recorded, you can receive copies of all your calls in MP3 format.
For more information contact us
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