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Call Centre Training Courses
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Course 1: Detail Course in: In-And-Out-Bound Calls in a Contact and Call Centre [more]
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Course 2: Advance Course in: Contact Centre Support and Management [more]
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Call Centre Training - Course 2
Advance Course in: Contact Centre Support and Management
The following Sections will be covered in this Elite Call Centre Training Course:
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SECTION 1: CUSTOMER CENTRIC SERVICE ESSENTIALS
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Module 1:
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Who is the Customer?
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Lesson 1 – 3
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Module 2:
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Satisfy Customer Needs
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Lesson 1
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Module 3:
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Customer Relationships
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Lesson 1
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Module 4:
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Customers Define Success
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Lesson 1 – 4
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Self Check
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SECTION 2: COMMUNICATION SKILLS
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Module 1:
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Customer Response Etiquette
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Lesson 1 – 4
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Module 2:
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Build Customer Rapport 1
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Lesson 1 – 3
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Module 3:
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Build Customer Rapport 2
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Lesson 1 – 3
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Self Check
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SECTION 3: TEAMWORK
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Module 1:
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Diversity Defined
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Lesson 1 – 3
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Self Check
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Download Registration PDF form: Course 2
<< Back
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| Contact detail |
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(012) 68 29 222 phone
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086 523 8079 fax
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