Call Centre Training Courses
	Course 1: Detail Course in: In-And-Out-Bound Calls in a Contact and Call Centre [more]
	Course 2: Advance Course in: Contact Centre Support and Management [more]

Call Centre Training - Course 1
In-And-Out-Bound Calls in a Contact and Call Centre

The following Sections will be covered in this Elite Call Centre Training Course:

SECTION 1: TELEPHONE SKILLS
Module 1:	Maximise Call Performance 1
	Lesson 1 – 3
Module 2:	Maximise Call Performance 2
	Lesson 1 – 2
Module 3:	Contact Centre Essentials
	Lesson 1 -2
Module 4:	Telephone Sales Skills
	Lesson 1
	Self Check

SECTION 2: TEAM WORK
Module 1:	Recognise Work Styles
	Lesson 1 – 2
Module 2:	Teamwork
	Lesson 1 – 3
	Self Check

Download Registration PDF form: Course 1

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